We love keeping things beautifully simple, and so we’ve designed our shipping process to be just that; straightforward, effortless, and affordable.
All our Items go through an extensive inspection process to insure a superior delivery experience for our clients. Please be sure to fully inspect the product upon delivery for any damages or defects. Please notify our delivery team in the event of any damages, or defects. Damages reported after the delivery process has concluded, will incur repair charges. In the event of any freight damages, we will hire a specialist to examine your piece, and repair the damaged or defective item. If we are unable to repair the item, we will arrange a replacement.
PLEASE NOTE: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so will affect damage claim eligibility.
If you live in a building without an elevator and/or need the products moved up additional flights, please contact us and we’ll make arrangements (a small additional charge may apply). Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without hassle. Returns due to fitting and accessibility issues are subject to 25% restocking fee (in addition to shipping, and return fees)
*Note: If you live in a remote location certain delivery surcharges may apply to your order. If you have any questions regarding this, please Customer Care
If you are not present at the agreed upon delivery window which our carriers have setup with you, they will contact you to reschedule a delivery for a different time. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee ($99) If you have any questions regarding this, please contact Customer Care